Terms & Conditions - The Basis Of Our Contract

Terms & conditions

Summary Terms and Conditions

  1. The Customer agrees to pay all charges for the Service upon receipt of Cloud Net's invoice.
  2. Rental charges will normally be invoiced monthly in advance, and call charges will normally be invoiced monthly in arrears.
  3. Cloud Net cannot guarantee that the Service will never be faulty. Cloud Net is not liable to the Customer for any loss of business, revenue, profit or expected savings, wasted expense, financial loss or data being lost or corrupted.
  4. The ability to make 999 or 112 emergency calls cannot be guaranteed. If the Customer uses the Service to make emergency calls, the location information received by the emergency services will be limited to the installation address of the Primary Line, which may not be the location from which the call originated. Emergency calls may fail if there is a power failure or broadband connection failure. Wherever possible alternative arrangements should be made.
  5. The Service will not work in the event of a power failure or a broadband connection failure.
  6. Completing this contract authorises Cloud Net to take over the Services from your current telecommunications service provider(s). The Customer agrees that a faxed or emailed copy of this form shall be a legally binding contract. Telephone number porting is carried out in accordance with the Cloud Net Code of Practice.
  7. The minimum duration of this agreement is 18 months.
  8. In circumstances where the Customer has agreed to an Annual Minimum Call Spend and at the end of any Service Year the Customer has not incurred the Annual Minimum Call Spend, the Customer will be liable to pay 40% of the difference between the Charges incurred during that Service Year and the Annual Minimum Call Spend.
  9. The Customer acknowledges that all Telephones and other equipment being rented remain the property of Cloud Net at all times during the Term and until such items are returned to Cloud Net.
  10. All prices are exclusive of VAT which will be added at the appropriate rate.

Full terms and conditions are available to download here:

terms_and_conditions.pdf