To Change PBX Extension Settings
Some system settings can be changed over the phone. Changing settings over the phone can be easier than accessing the online interface. If you want to configure multiple settings, the web interface provides a faster operation method.
*70 - Deactivate Call waiting
In order to use this feature you must have a phone terminal that is call waiting compliant. In order to deactivate call waiting and let the persons that call you hear the BUSY signal when you are involved in another phone conversation, dial *70 from your extension phone keypad. Wait for the confirmation message and hang-up the phone. Call waiting can also be deactivated from the web interface in Phone Terminal properties page.
*71 - Activate Call waiting
In order to take advantage of the call waiting option, dial *71 from your extension phone keypad. Wait for the confirmation message and hang-up the phone. Call waiting can also be activated from the web interface in Phone Terminal properties page.
*78 - Activate Do Not Disturb
When Do Not Disturb is activated, the extension cannot be contacted and the phone will not ring. If you want to activate the Do Not Disturb function, dial *78 from your extension phone keypad. Wait for the confirmation message and hang-up the phone. The Do Not Disturb function can also be activated from the web interface in Phone Terminal properties page.
*79 - Deactivate Do Not Disturb
If you want to deactivate the Do Not Disturb function, dial *79 from your extension phone keypad. Wait for the confirmation message and hang-up the phone. The Do Not Disturb function can also be deactivated from the web interface in Phone Terminal properties page.
Activate/Deactivate Routing Rules
*74# - Activate / Deactivate rule with the assigned # unconditionally
Every incoming call rule can be assigned a key that can be used to toggle the status of that rule.
Phone Voicemail Access
*95 - Listen to your Voicemail messages
If you have Voicemail enabled for your extension, you can dial *95 from your extension phone keypad in order to manage voice mail messages. You can listen and delete voice mail messages using the integrated menu. The Voicemail password is required in order to access the mailbox over the phone. The mailbox management features are also available in the web interface, in the Mailbox area.
You can also access your mailbox, if you call your extension number and press * after you hear the Voicemail welcome message. This is a good idea, if you call your extension from another extension or you call your extension public phone number from an external phone number.
*950 - Enable / Disable your Voicemail
If you have Voicemail enabled for your extension and you want to disable it, or if it is disabled and you wish to enable it, dial *950 from you extension phone keypad in order to change the status of your Voicemail. The mailbox management features are also available in the web interface, in the Mailbox area.
Queue Agents
*96 - Login the queue agent owning the extension
If you are an agent in a queue and you want to take calls from your personal extension, you can dial *96 from your extension phone keypad in order to login to the system. You will be prompted for your agent password. After login, the system will expect to find you at the extension you logged in from.
*97 - Login any queue agent
If you are an agent in a queue and you are currently at another system extension, you can dial *97 from the extension phone keypad in order to login to the system. You will be prompted for your agent number and password. After login, the system will expect to find you at the extension you logged in from.
*98 - Disconnect the queue agent
If you are currently logged to the system as an agent, you can logout by dialing *98 from the extension phone keypad. The agent connected to the extension you dialed from will be automatically logout from the system.
Pick up another extension's call
Let's consider the following example: there are two secretaries sharing an office. Each of them has a 4PSA VoipNow phone terminal extension. Their extensions belong to the same client account. Their extensions have the permission Extension is multi-user aware enabled. Let's assume one of the secretaries is out of the office and her phone is ringing. 4PSA VoipNow allows the second secretary to pick up any call that rings
on her colleague's phone.
*21 - Pick up first call ringing
If your phone terminal extension has the Extension is multi-user aware permission enabled, you can pick up any call that is ringing on the extensions that belong to the same client account as you. By dialing *21 on your phone keypad you will pick up the first call in the list of calls that are ringing on the client account.
*21TARGET_NUMBER - pick up call ringing
If there are several calls ringing on your client account and you want to pick up the call on a specific extension, you must dial *21 followed by the number of the target extension. For example, let's assume there are two calls ringing at the same time on extensions 001*004 and 001*005. To pick up the call on 001*004, you must dial *21004.
Phone Services
*66 - Dial the last missed call
A phone terminal extension can contact the last missed call by dialling *66.
*67TARGET_NUMBER - Withhold number - single call only
This operates the same way as dialling 141 on a BT landline.
*94 - Listen the Date/Time
In order to find out the Day and Time from the server, dial *94 from your extension phone keypad. This may not be your local time due to the differences in the time zone.
*1 - One touch call recording
When you are involved in a phone conversation, if your extension has the call recording features active, you can record calls by pressing *1. A custom sound file, which is chosen in the web interface, can be also played when call recording starts. In order to stop a call recording, you must press *1 again.
*52 - Echo test
If you want to test the extension's connection with the server, you can dial *52 from your extension phone keypad. Everything you speak in the phone will be replied back. This is very useful, if you want to test the latency of the connection to the server.