We want to make the experience of working with Cloud Net as good as possible. We know we have to earn your trust as a proven partner. So we make our network as reliable as possible, only using the best hardware and tier one broadband suppliers.
Having worked this hard, we want to prove to you just how confident we are that our service is like no other. We know that your telephone system is a mission critical part of your business. So we want to take away all of the risk associated with your buying decision.
If for any reason at all you are not happy with Cloud Net Connect within one month of installation, we will refund all of our charges (excluding calls) and cancel your contract.
We know of no other company that makes such an offer.
And it doesn’t come any more risk free than that!
Proven Performance
- Cloud Net’s platform incorporates the worlds industry leading Internet telephony solution that hundreds of thousands of businesses rely on for their communications. This provides a real solution, scaling from 2 users to as many as 10,000 users on a single system.
- We base our service on tier one reliability which delivers in excess of 99.95% service reliability - however we continue to aim for 100% service availability.
Security
- Every piece of equipment and electronic device within the Cloud Net network is replicated so that there is no single point of failure.
- All voice packets are encrypted using the latest 1024 bit encryption technology. No unauthorised people are going to be able to listen in.
Emergency Intervention
- Cloud Net’s redundant infrastructure is supported by special personnel ready to solve issues 24 hours a day, every day. The Cloud Net emergency team can take calls 24/7.
Fault Handling
- As a Cloud Net customer, you can open a ticket in our help desk or call the technical support number.
- The primary quality indicator of fault handling is the time required to solve the problem. The average intervention time for emergency tasks is under 30 minutes. Over 80% of the tasks are resolved in the first hour.