What is number porting?
Number porting is the process of moving a telephone number from one provider to another. It is possible to move over to Cloud Net's internet based telephony services whilst retaining your current landline telephone number.
How to request a number port
Start by contacting your current telecoms provider and advising them of what you intend to do. Once you have placed your porting order with us and given us full details of the number(s) to be ported, we will send you the relevant forms which must be returned along with a copy of your BT bill.
Porting timescales
While we do make every effort to streamline the process, porting timescales can vary depending on how quickly we receive all the correct documentation and agreement from your current telecoms provider. Between 14 and 36 days is usual, but exceptional circumstances may delay the process. This is also dependent on the type of line(s) from which you are porting numbers. Please get in touch if you have any questions.
Although we work hard to minimise any impact relating to the migration or porting of a number, there may be a short period of downtime when the actual port occurs as the losing network updates its systems. This sometimes causes people dialling your number to occasionally reach your old provider rather than Cloud Net for a short period of time, although this is very rare.
Other services on a BT line may be affected
It is important to remember that when you port a number away from a fixed line, the line itself will usually be ceased as it is generally no longer required.
If you have other services on a BT line, such as (but not limited to) ADSL or RedCare, porting the number away may also cease those services, and you may need to pay additional charges to get them reconnected. Please contact your existing provider for more information regarding this.
You will also lose access to any services provided by your old telecoms provider, such as voicemail. However, following the completion of the port, the full range of Cloud Net services will be available to you on that number.
Porting a number back out
If you are not happy with our service after porting a number in, you can port back out. This requires full co-operation of the original telecoms provider to accept the number back onto their systems. If you are in doubt, check with them before porting the number into us.
Pricing
| Port Type | Cost |
| Single Line Port | £15 |
Multi Line Port
| £30 |
ISDN with 10 or Less DDI Range
| £75 |
| ISDN with 11+ DDI Range | £125 |
Note: The line type is determined by your existing provider. All prices exclude VAT.
Example: If the line is an ISDN30 with 100 DDI's, porting will be charged at £125, irrespective of the number of DDI's you wish to retain.