Midlands based Claims Master is a leading Claims Management Company specialising in financial products; chiefly Payment Protection Insurance (PPI) and Consumer Credit Act (CCA) regulated loans. The directors have a great deal of knowledge and experience of the UK’s finance/credit and insurance markets after running, for fifteen years, a large scale mortgage distribution company processing over £1 billion of mortgage business annually.
Managing Director Nick Stettner came across Cloud Net when he was researching a new internet telephone system for his rapidly expanding business. Nick writes:
“I have had mixed experiences with several internet telephone systems, but none of them have provided the call quality or the level of customer service that our business needs. Switching to Cloud Net has delivered us a substantial improvement in the quality of our calls, an amazing amount of control via the internet based switchboard which I can manage myself at anytime and a substantial reduction in our costs. In addition, the standard facilities such as call recording can be implemented very simply and cost-effectively. The ongoing support offered by Cloud Net is exemplary; even the less technically-minded would find Cloud Net Connect simple to set up and use.”
Cloud Net has provided Claims Master with a very flexible solution which can grow with the business at no capital cost; an important consideration in the current challenging business environment. Nick has now settled on Cloud Net Connect as the telephone system for Claims Master and is looking forward to a long and happy relationship with Cloud Net.
Visit Claims Master at www.claimsmasterltd.co.uk.
How they configured our system
Claims Master answer their calls using an Interactive Voice Response IVR (Auto Attendant). Once the caller chooses the option to speak to an operator the call is transferred to the Cloud Net live answering service.