Cloud Net Blog

England 1 Business Traffic 0

The World Cup Game between England and Slovenia which ended with the historic England 1-0 victory resulted in a 93.5% slump in business telephone activity measured by Cloud Net's computers.

Cloud Net uses hosted VoIP technology for its business phone systems which means that all telephone calls are routed through a series of computers housed in the cloud. This not only means that we can monitor activity levels and service quality levels in order to ensure maximal availability and throughput but it means that our clients can monitor their own levels of activity.

So for example if you were running a call centre yesterday but you had decided to pop home and watch the match you could still see how the levels of traffic were shaping up in your organisation, free and in real time. You could watch how incoming traffic declined (or increased) and plan accordingly. The great thing is that unlike almost all competing systems Cloud Net doesn't charge any extra licence fees or charges for this monitoring service.

If on the other hand you had decided to be generous and let your people watch the match you could have switched on Cloud Net's live answering service (CLASS). This is a completely subscription free service which only charges £1 per minute to answer calls with no minimum cost. Since you probably wouldn't have got any calls any way it probably wouldn't have cost you anything but if that big call had come in from one of the few countries who weren't watching, France for example, then you would be perfectly positioned to have a professional answer the phone on your behalf.