Posted by Cloud Net on Fri, Jun 04, 2010 @ 03:30 AM
We all know how important telephone systems are to a business.
When there is a fault or a problem then you need a solution and fast. Now that BT engineers are preparing to strike you may not get a repair service as fast as you'd like (if at all)!
Add to the equation, that mobile networks are maintained by a single company - Ericsson - whose engineers are distinctly disgruntled at the proposed redundancies and suddenly traditional comms companies don't seem the most reliable.
So what are your choices? At first sight it seems paradoxical that a relatively small company like Cloud Net can actually give you a greater degree of resilience than telecoms giants. However, Cloud Net's systems are based on the internet. The essence of the internet is its robustness. Initially it was designed to withstand a nuclear blast by having multiple routing options so if one part goes down, others pick up the load. This is an ideal modus operandi for a robust phone system which is not dependant on location and is exactly what you get with Cloud Net Connect. If your local connection goes down - simply pick up your phone and plug it into the internet using another connection.
Consider what happens you have a fault on your BT ISDN line your phones die. If you have a Cloud Net system and a fault develops on a line you simply switch to another broadband line - if you have one - or take your phone home for the day. There are other options as well. Cloud Net will divert any call to any phone anywhere with no divert fee if you want or you can use our live answering service to field any incoming calls if you want to with no subscription fee.
The great thing is that you can keep all of this flexibility and resilience comes at very little cost. If you want a standby power supply in case the mains cuts out, it costs a fortune. If you want a standby phone system in case of strikes, there is no capital cost from Cloud Net and a very low monthly subscription. Additionally, you have options and solutions (plus a superior primary solution if you choose it).
It does take a few days to configure your system which is a few days that you won't have if the worst comes to the worst so it may be a great time to call us whilst the BT Engineers are still working!
Posted by Cloud Net on Thu, Feb 25, 2010 @ 08:44 AM
Millions of customers have been affected by BT's off peak time changes provoking anger from people who signed up to BT's "Free Evening and Weekends" price plan and customers who signed up to just the " Free Weekends" plan. This affects more than 4.7million customers who signed up to this plan.
On the new plan customers making calls of 15 minute in duration daily between 6pm-7pm could see their monthly bill increase by over £20 per month. Starting from April the calls will be charged at 5.9p per min instead of usually being free of charge.
The new changes are viewed by customers as another "money making scheme" by BT signalling that they are struggling against VoIP competitors who are expanding rapidly. Customers will be more likely to make calls between 6pm-7pm than 6am-7am meaning more money gained through call charges at no extra cost to them.
The BBC recently questioned BT for the one show. They asked BT about how many people make calls at 6pm compared to 6am? They refused to comment saying it was commercially sensitive information.
Despite making these changes to customers calling plans, without the customers permission, BT are well within their rights to change call plans and pricing. Part of their terms and conditions are that BT is required to notify customers one month in advance of changes that are a disadvantage to them.
Further anger was voiced by customers about the way BT announced these changes to customers. BT sent a letter to each customer highlighting good news and then including the changes in the smaller print towards the end under the heading "some changes to your BT service".
However if customers are not happy with the changes and they can show they are significantly disadvantaged by the change then BT will allow them to terminate their contract even if they months left to run.
To terminate your contract with BT call them on their customer services number on 0800 800 150